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To end homelessness, our sector needs to change the lives of the people it works with. Changing attitudes is central to this. Taking an outcomes approach is vital to show how you are changing the attitudes of each individual you see. It is the means to demonstrate the real difference you are making in changing lives.

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Central government departments, inspection bodies, commissioners and service providers themselves are increasingly recognising their value both in promoting and evidencing client change.

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“I have been enormously encouraged by the number of times frontline staff have told me that using an outcomes approach has improved the quality of their keyworking with clients. This is what it’s all about”
Kevin Ireland
former Executive Director, London Housing Foundation

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